Guests may cancel within a specified timeframe for a full or partial refund. After the deadline, refunds may not be guaranteed depending on the booking terms.
Refunds are processed within 7–14 business days after cancellation approval. The amount depends on how early the cancellation was made and the specific terms of your booking.
Some bookings may be marked non-refundable due to special discounts or last-minute deals. These are clearly indicated during booking and are not eligible for refunds after payment.
Guests who leave early may not qualify for partial refunds unless otherwise specified. Exceptions may apply in emergency cases, evaluated on a case-by-case basis.
To request a refund, contact our support team with your booking details. We’ll review your case and respond with a decision as quickly as possible.
If a security deposit was collected, it will be refunded post-checkout after a property inspection. Deductions may apply for damages or missing items during the stay.
We may update this refund policy as needed. Any changes will be posted on our website and apply only to future bookings made after the update date.
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